Office Technology Industry Recognizes Toshiba’s Stellar Service
Toshiba America Business Solutions affirms its customer-first commitment by winning The Cannata Report’s 2020 Frank Award for Best Technical Service. The award recognizes Toshiba’s exceptional technical service including its prompt response times, comprehensive technical updates and elite service team. This year’s inaugural Best Technical Service honor represents the 17th Frank Award Toshiba has won.
The Cannata Report, a leading intelligence resource for the document imaging and workflow solutions space, conducts and presents the Frank Awards. Frank Award nominees and winners are determined by votes cast and data analyzed from The Cannata Report’s Annual Dealer Survey. For the 2020 Awards, 342 resellers representing multifunction printer (MFP) vendors across the United States voted.
“We sincerely congratulate Toshiba on winning this new award in a category that acknowledges outstanding achievement across a key pillar of our industry,” said CJ Cannata, president and CEO, The Cannata Group / The Cannata Report. “However, given Toshiba’s longstanding tradition of providing outstanding support and service to their dealers – along with the close relationships they continue to maintain – it was well-deserved from my perspective and not surprising in the least.”
Toshiba Service Innovation
Toshiba provides highly responsive service and support to customers across the nation and has rapidly adapted to the demands of COVID to ensure safe service calls and added remote service capabilities. Toshiba’s highly trained and industry-certified service team members consistently deliver a high-quality customer experience.
Toshiba complements its dependable and expert service team by developing and deploying cloud-based tools addressing clients’ 24/7 technical needs. Round-the-clock device operability, compliance with client security settings, predictive analytics, remote adjustments and self-maintenance are many elements Toshiba utilizes to enhance customer care. Many times, these tools resolve service requests without customer intervention.
Toshiba’s e-BRIDGE™ CloudConnect is one particular tool delivering results for its dealer channel and clients. CloudConnect enables resellers to remotely complete most service tasks such as scheduling firmware updates, application installations, meter collections, proactive monitoring of service alerts and fleet security management.
“Toshiba is honored to receive the inaugural Frank Award for Best Technical Service,” said Toshiba America Business Solutions President and Chief Executive Officer Scott Maccabe. “We are grateful for this recognition by our dealers, especially amidst a time where customer-focused service is critical. More importantly, I want to recognize our accomplished and dedicated Toshiba service team members for their collective stellar effort in supporting our valued customers.”
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About the Cannata Report
Since its launch in 1982, The Cannata Report has been the leading intelligence resource for imaging reseller principals and senior executives within the business technology, managed services, and imaging industry. Forward-thinking analysis and thought leadership complement in-depth coverage of a wide range of topics, including professional services, workflow solutions, I.T. management, office products, production, industrial print, supplies, vendor finance, mergers and acquisitions, breaking news, market trends, and more.